I recently saw this question asked and answered in an after-project retrospective paper.

Was The Project A Technical Success?

While I am not trying to address who asked the question or what the answer was, the question on it’s on own, is flawed in my mind. Or, at least when taken out of context, it has become somewhat of a fallacy by standing on its own.

Not ‘Technical’, But ‘Operational’

The question we should be asking first is not about ‘technical’ success, but ‘operational’ or ‘business solutions’ success:

Was The Project An Operational Success?

That is to ask, did we effectively reduce or solve the stated business problems to an acceptable level, allowing the users of the application – the operational people - to be more accurate, efficient, productive, responsive, … etc, in their job? Only when we can answer “yes” to the project being an operational success, and provide sufficient evidence of this success, should we ask if the project was a technical success.

If we created the world’s most perfect architecture, design and implementation, but the project was a DOA failure because it did not solve or sufficiently reduce any stated business problems, resulting in no one to buy it or use it; what good would it be to have the perfect system from a technical standpoint?

The counter-perspective, though, is just as important. If we have managed to solve or sufficiently reduce the stated problems then we need to ask if we did so in a manner that allows us to maintain this system for the long-term life of it. Were we successful in our technical implementation of the business solution, thereby allowing us to continue solving additional / ancillary business problems, easily and efficiently?

Two Sides Of The Same Coin

We can’t sacrifice the needs of the business to create what we believe is a successful technical implementation. Yet, we can’t sacrifice the technical implementation just to satisfy the needs of the business. There is a marriage between the two – they are (or should be) two sides of the same coin. If we fail on either aspect and are not able to recover quickly, we will eventually fail as a project / product team.

In Part 1 of Kanban in Software Development, I introduced the concepts of kanban boards and pipelines. I also showed a very simple example of creating a pipeline for our development process. However, there were some obvious limitations in what I showed. The reality of software development is much more complicated than three simple steps (Analysis, Development and Testing). A software development team or company is going to have more to do than just these things, and there is usually a need for some team members to be cross-functional. Some team members will have to do development and testing, or analysis and development, or documentation and delivery, or any other combination of steps involved in creating software. In this post, I'll address these issues, creating a more complete pipeline and finishing our kanban board.

Working In A More Complete Pipeline

To create a more complete kanban board, we need more than just a three step pipeline. We need to allow for a fully functional team - developers, analysts, testers, technical writers, and others. We also need to allow the different team members to work on different parts of the system, as work is needed. The end goal is to enable the system to flow through the process and to ensure the work is "done done" before it goes to the customers.

For a more complete software development pipeline, let's use the following columns: Backlog, Analysis, Development, Documentation, Testing, Customer Acceptance, and Delivery. We can put together a pipeline diagram that follows these steps.

Now, let's assume that we have the following team (ignoring project managers, customer representatives, etc, for now): 6 developers, 2 business analysts, 3 test automation engineers, and 3 technical writers. Given this team, we would not be able to make a feature flow through this pipeline. We would have developers sitting around, waiting for work from the analysts. And, our documentation writers and test lab people would probably be pulling his hair out from boredom then pulling their hair out from too much work, in an unbreakable cycle.

Fortunately, we can account for the team makeup and the potential bottlenecks by introducing the concept of order points and limits that we saw in the grocery store, and by creating queues and multiple pipelines to be worked.

The Real World - Multiple Pipelines and Limits

In most software development efforts, it's unreasonable to expect an entire team to work on only one feature at a time. Most development managers want to maximize the throughput of development by working on tasks in parallel. Given this desire, we'll divide up our developers into three teams of two developers each. This development team division should allow three features to be developed at the same time. Since we want to work on three features at a time, we will need three pipelines for work.

These three pipelines constitute our first limit - we can have a maximum of three features in development at any given time. This limit is noted by putting a "3" in the upper right hand corner of the development column header, as shown above.

Having three development pipelines puts us in a tricky situation, though. We have very few business analysts compared to developers - even with our developer teams, we have less than one analyst per developer team. Fortunately, development work often takes longer than analysis. We can use this knowledge to our advantage and let the analysts work slightly ahead of the developers, creating a queue of work to be done.

Handling Bottlenecks - Queues, Limits and Order Points

If all three development teams happen to finish at the same time and need more work, we would need a minimum of three features that are ready to be worked. However, since we know that requirements change regularly, we don't want to get too far ahead of the developers. With this in mind, we can introduce an Analysis order point of three (the number of development teams) and limit of five. This gives the analysts the ability to work ahead of the developers and also makes them responsible for keeping work available for developers.

For an order point we'll introduce the number into the upper left hand corner of a column header, and we'll continue using the upper right hand corner to specify our limits.

Since we are now dealing with potentially more work in analysis than development, it seems we would have to increase our pipelines to five. This is not desirable, though, since we only have three development teams. What we will do, instead, is restructure the pipeline and turn the analysis column into a queue.

Since Analysis is now a queue, there does not seems to be a need for Backlog to be a step in a pipeline, either. The backlog is simply the list of features that the customer is expecting to be done next. Therefore, we will also turn the backlog into a queue - this time, with a priority (top of the board is highest priority) allowing the customer to tell us which specific feature should be worked on next. We will also want to keep the backlog column limited, to prevent the team from having too much information to think about. Since we only have two analysts on our team, it seems appropriate to keep at least two features in the backlog column at all times. With this in mind, we can safely set a backlog order point of two and limit of five (enough to keep the analysis column full).

The changing of Backlog into a queue has no made our Development column the first step in our actual pipeline.

Completing The Pipeline - Aggregate Limits and Work Cells

The next few column - Documentation and Testing - both have an easy amount of team members to deal with. There are three technical writers on our team, and three testing personnel. This distribution lets us keep the pipeline in tact between Development, Documentation and Testing, allowing us to set the same limit as Development (three).

With all three of these columns having the same limits, and with each column being properly staffed so that three pipelines could run at the same time, it makes sense to combine the team members from these three columns into a single workcell. If we consider all four team members (2 developers, 1 tech writer, 1 tester) as a team and allow them to work together as a team, we can aggregate the limits of the columns in the pipeline. We can also create a consolidated name for this pipeline - work in progress.

This consolidation can be shown by creating a parent / child header with the limit shown in the parent. We will also use a dashed lines between the columns of the pipelines. The combination of these two details will show us that we are dealing with a pipeline, and how many pipelines are allowed to flow, simultaneously.

By aggregating the pipeline limits, we allow the workcell for a given feature to focus exclusively on that feature. The development staff, technical writers, and test lab personnel will all be working on the same feature, allowing them to more easily share information between themselves. This will prevent the team members from having to switch back and forth between subjects, reducing cognitive load and allowing for greater quality to be attained in the individual feature.

Completing The Kanban Board - Customer Acceptance and Delivery

If the customer is on-site (co-located with the team or close enough to meet every day), then it may be possible to aggregate the Customer Acceptance process into the Work In Progress pipeline. If you can do this, you should. Getting immediate feedback from the customer, while work is still fresh in you mind, is critical to the quality and success of that work. What's more - you may not need this explicit column if you have the customer working with you every day.

Unfortunately, we don't always have the luxury of on-site customers. We may only have the customer around at specific timer intervals or only on request. In either of these cases, we have to account for the bottleneck of Customer Acceptance.  Additionally, the customer may not want to get delivery of individual features. They may want to wait for a quarterly release, or some other regularly scheduled release. Once again, we have to account for this bottleneck. We can apply the same principles that we used for Backlog and Analysis here, and create some appropriate order points limits.

Let's say that our customer wants to do Customer Acceptance testing once a week and wants a Delivery once every calendar quarter. To accommodate this, we can set the Customer Acceptance column as a queue with a 1 week limit. We can also set the Delivery column as a queue with a 1 quarter limit. Setting these limits puts a direct responsibility on the customer. If they cannot pull the features through these columns on or before the specified limits, then the entire system could grind to a halt. It's important to educate the customer in what they are committing to, and ensure that they can fulfill their obligations. This fulfillment may mean that they assign more than one person or group of people to the task of Customer Acceptance and accepting Delivery. Whatever the solution is, the customer has responsibilities to meet.

With Customer Acceptance and Delivery specified, our completed kanban board would look like this:

Put It In Action - A Kanban Process Is Never Truly "Complete"

Now that we have clearly defined our Kanban process and visualized it through our Kanban board, the next steps is to start using it! Start working through this process, pull value from the end of the process and allow work to flow through the pipeline. Respect the order points and limits, and above all, look for problems in the process and fix the process when you need to.

Perhaps you have too few or too many items in one of your queues - adjust the limits and order points. Perhaps the test lab is now a bottleneck - take them out of the pipeline and change them to a queue. There are many possible problems and many possible solutions. The key is to be aware - inspect and adapt and hold regular retrospectives - kaizen your process and continuously improve.

Where Do We Go From Here?

No process is perfect. Anyone that tells you otherwise is selling something. A customer may find a bug during Customer Acceptance; an issue makes it past all of our QA processes and is found out in production; or there's a feature that has a sudden priority over any other feature currently being worked. But our current kanban process doesn't address the natural problems that occur during a software package's lifetime. To address this properly, we'll need to employ the lean tools of Andon and Jidoka, and we'll also need to decide how to visualize this on our kanban board. These issues, and possibly more, will be addressed in another installment of Kanban in Software Development.

In the last six months, my team has undergone some very radical changes and has turned into a full blown Agile team. I'm very happy with our success and I consider this team to be the shining example in our company, at the moment.

Now, in keeping with the tradition of this team in changing at least one thing every few weeks, we are about to embark on a new journey in our project management processes: Lean Software Development.

Starting at 1pm, Central Time, today, my team will be kicking off the following processes:

• Kanban
• Release Per Feature
• Just In Time Retrospectives

I am going to be posting a series of entries on each of these specific items over the next few weeks, and will most likely keep this post updated as the index of entries for a while. So stay tuned for a whirlwind of opinionated posts on our next great experiment!

Table Of Contents For Adventures In Lean

Here are the articles that I have written or am writing for my Adventures In Lean series:

Kanban

1. Kanban - Pulling Value From The Supplier - In this post, I am laying the foundation of what Kanban is along with a couple of other important terms that I will be using throughout the series. Kanban is only one of many tools, techniques and philosophies found in lean, though. Trying to sell kanban as lean would be like selling a steering wheel as an entire car - you're only getting part of what you really need.
   
2. Kanban in Software Development
   1. Part 1: Introducing Kanban Boards and Pipelines
   2. Part 2: Completing the Kanban Board with Queues, Order Points and Limits
   3. Part 2.5: A Variation on Queues - Pipelines for WIP and Done
   4. Part 3: Andon and Jidoka - Handling Bugs and Emergency Fixes in Kanban
3. Our Kanban Board and Process 
   
4. Release Per Feature - Delivering Value As Soon As Possible
   
5. Just In Time Retrospectives - Fixing Problems As Problems Occur

There are likely to be other articles added to this list as well. Please check back now and then to see what has been added!

There's been a lot of recent talk about what is "done" in the Lean / Agile development communities, and the primary focus of these discussions has been focused on individual features or stories and the need to get them completely "done" (dev, test, acceptance test, documentation, delivered to customer) before they can be considered done. I wholeheartedly agree with this philosophy, to the point where I active introduce painful elements of software development to my team members, because the work must be done before we can deliver to the customer.

All that being said - I think we're missing out on some potential benefit by not applying "done" at various and different levels of our software development projects. For example, the concept of "done" can be applied to an iteration. What constitutes an iteration being "done"? It's certainly not just the time-box of 2 weeks, 1 month, or whatever our iteration length is defined as. However, that time box is still important. We don't want arbitrary lengths of iterations.

So how do we know when an iteration is completely "done" versus just being over? My initial thoughts revolve around a pass/fail checklist, similar to the swim lanes (or kanban board, if you want to call it that) that our stories go through. At this point, I would likely include the following:

• Iteration length passed
• All stories in iteration "done"
• Code reviewed (possibly part of story being "done")
• Software is in a stable, working state
• Software acceptance tested by customer (or customer representative / SME)
• Retrospective held

There's probably some additional items to include here - this is just my initial idea list.

Like the user story "done" criteria, an iteration cannot be considered "done" until all of the items in this list have been checked off. We don't give partial credit for a story making it to "in test", when there are 2 more columns to move through - the story is not done until it's completely "done". The same should apply to the iteration.

Why bother making an official "done" list for iterations? For the same simple reason we do this for user stories - transparency and visibility into bottlenecks and problems. It's easy for a team to ignore problems like broken software at the end of an iteration - "oh, it's just XYZ... i'll take care of that tomorrow" - when we don't have the same accountability as we do in our stories. By making the iteration a pass/fail set, we expose those problems for the world to see. This exposure is a great motivational tool - who wants to be caught with an un-"done" iteration because of a "simple" bug?

Do you and your team have an iteration "done" list? Do you even have a user story "done" list? It's all about exposing weakness and waste, then eliminating it and creating the official iteration "done" list is just one more step along the path. Don't stop there. What other processes - higher or lower level - can we standardize and improve?

In addition to our 'Code Review Challenge' that I discussed recently, we have been using another retrospective game - 'Name That Standard'.

The idea is fairly simple. At the beginning of any retrospective, we go around the room and ask each team member to list out a standard that we are using in our project. This can be any standard that anyone feels the team is using or needs to be using, including coding conventions, architectural patterns, business and project management processes, communication means, etc. The intention is similar to the intent of 'The Code Review Challenge' - socialization of the the system. Only in this case, we are applying the term 'the system' at a much higher level - our organizational and project management / implementation system as a whole.

Some thoughts on running 'Name That Standard':

• Require not only naming of the standard, but accurate description of the standard and an example of where it is used. Alternatively, you may want to list a brief description out on a projector or whiteboard and see who can name the standard being described.
  
• Encourage the team to think about the team as a whole, not just their area of responsibility.
  
• Encourage the team to list standards that they don't understand, so that the rest of the team can chime in with assistance and help the team member in question grow
  
• Don't just let people yell out standards. go around the room, one person at a time. we got a little chaotic at first, and it was hard to know who said what.
  
• Encourage people to ask questions like 'i thought we were using this standard, but i saw someone else doing that standard'
  
• Encourage the standards to become more and more low level and detailed, over time (over multiple iterations)
  
• Encourage the standards to evolve and change for the better, over time (over multiple iterations)

In our implementations of this game, we've managed to get a fairly good list of standards written down and also resolved some questions on what standards we actually are using. For example, we had 3 dynamic mocking frameworks in our code base - Rhino Mocks, Moq, and a home grown one that we lovingly called 'BrandoMocks' (named for our team member, Brandon, who wrote it for fun one night). The end result of that discussion was to throw out Moq and BrandoMocks, adopting Rhino Mocks as our standard for this project.

Having done 'Name That Standard' in two consecutive iteration retrospectives, I think I can say that it has been very successful. The team as a whole is becoming more and more aware of the standards that we are using, and the individual members are beginning to contribute more and more to the standards.

With each passing iteration, and each new technique for creating collective ownership and socializing the system, I see the team coming together and really forming a team vs. a bunch of individual developers working on the same system.