Let's assume that we are doing the appropriate amount of testing during our development process. If we include TDD, test automation, test engineers and customer acceptance testing, we should find the majority of the bugs in our system before they are released. However, not every bug will be found. There will be some situation that no one thought about before. There will be some special circumstance on someone's computer that hasn't been accounted for. There will be some client data that does fit the expected variance, despite the data being valid. The point is, there will be something that breaks after we deliver the software. Worse yet - it doesn't even take delivery to find bugs. What happens when the software gets to customer acceptance and the customer says that something is wrong, broken or whatever? We simply must account for the inevitable bug fixes and emergency patches in our system.

Our current kanban board, with all it's pipelines and queues, hasn't addressed the need to address problems. But before we get into any changes to the board, we have to define and create the culture of quality that we need in our team.

A Culture Of Quality

There are many different aspects of quality and many different ways to view and interpret quality. The individual specifics, as always, come down to your team, the project and the needs of both. Even with these variances, though, there are a few key concepts that should be found in any culture of quality, including Whole Team / Collective Ownership and Zero Defects.

Collective Ownership

I've talked about this concept before (see above link) and would recommend reading those prior posts. One thing I would like to add, though is that collective ownership can only success when the team takes their individual egos out of the equation. We must be able to accept criticism as a way to improve ourselves and our team. When we let go of our ego, we can be honest with ourselves and others, enabling everyone to own every part of the system.

Zero Defects

This is a subject that I have not talked about before, but is prevalent throughout the continuous improvement philosophies that I subscribe to. Wikipedia lists four principles of Zero Defect methodologies, all of which are paramount to our culture of quality.

1. Quality is conformance to requirements
2. Defect prevention is preferable to quality inspection and correction
3. Zero Defects is the quality standard
4. Quality is measured in monetary terms – the Price of Nonconformance

Don't be confused by "requirements" in item number one, though. In the world of software development, the word "requirements" has many meanings - not simply the feature list or functional descriptions set forth by our customers. Our teams and processes have certain requirements that are imposed on top of, and into each of the business requirements for the software. These often include the use of source control systems, test driven development, principles like S.O.L.I.D., etc.

Quality Checks in Kanban

Collective ownership and zero defects are only the tip of the iceberg. There is so much more to a culture of quality and so many different aspects of quality to account for. However we define quality, though, our ability to create a culture of quality is necessary for our kanban system to work. Without it, we lose the continuous improvement and elimination of waste that defines Lean. With it, though, we can introduce some specific tools to our process and improve our kanban system by having it handle the errors that are found in our systems.

Andon

From Wikipedia:

"a system to notify management, maintenance, and other workers of a quality or process problem"

When an issue is found in our system, we need to notify the team immediately so that the problem can be taken care of. The idea in a manufacturing line is to allow a worker to stop the line when a problem is found. In our grocery store example, andon could be invoked by a shelf stocker noticing a loose nut or bolt on the shelf and then notifying a maintenance person. In software development, andon can take many different forms. We report our issues list during our daily standup. We create issue tickets in our issue management system. If we're lucky and work in a company that supports the idea of a team room, we may just need to look up or turn around and let the team know that we have problems. We could even place an actual red flag on the desk of our developers, testers, customer representatives, etc., and have them raise that flag when they see a problem. Any of these ideas, plus many many more, can all be our andon system.

Andon itself is not intended to be an all encompassing electronic system with metrics and reports and yadda yadda yadda. It needs to be simple. It needs to be easily employed by anyone on the team. And it needs to mean something to the team. If a team member throws their andon card out on the table, the culture of that team needs to be ingrained with the knowledge that work may stop until the problem is addressed.

There's so little to andon, yet so much more than what I've described. However andon is enabled, it is critical to our zero defect policy in software development.

Jidoka

AKA "Autonomation", AKA "Automation with a human touch", AKA "intelligent automation", AKA ...

From Wikepedia:

"Autonomation prevents the production of defective products, eliminates overproduction and focuses attention on understanding the problem and ensuring that it never recurs."

I've talked about Jidoka in previous posts and would recommend reading them, at this point.

• Jidoka - If it's broke, fix it now
• Jidoka - More than just 'if it's broke, fix it now" - fix it and inform the team

I don't have much else to add, other than to say that Jidoka and Andon go hand in hand. Automated build servers (such as CCNet, TeamCity and many others) can often combine Andon and Jidoka for us by giving us instant visual feedback when something is broken. I've also recently set up BigVisibleCruise in my team area, giving even the casual observer the knowledge of whether our builds are broken or not.

Applying Andon and Jidoka to Our Kanban Board

Once we have the concepts of Andon and Jidoka in our team and culture, we can use these tools to generate issue cards and then look at a few possible changes to our kanban board to account for them. The three basic methods that I have seen used include:

1. Creating an Emergency Fixes pipeline
2. Tacking a smaller bug notice onto an existing card
3. Putting a Bug card in the backlog

I'm sure there are other alternatives, too. In my current team, we use the first and third method and are considering the second one as well. 

Options two and three essentially require no change to our kanban board. Implementing option two is a distinctive way of visually attaching a bug notice to one of the cards in our system. This could be done with little bug stickers, little red cards, or any other visual indicator that the team agrees on. Option three also needs something distinctive. Since we are creating an entire card for the bug, though, the entire card should be distinctive. I would recommend using a card that is colored red to signify issues. I would also recommend prioritizing the bug to the top of the backlog queue, when using option three. This will ensure that the bug gets worked as quickly as possible.

Option number one can also make use of number two and/or three. When we move a card into the Emergency Fixes pipeline, we may want it to be distinguishable as an issue by tacking on our bug symbol or by using a colored card.

Emergency Fixes Pipeline

Depending on the complexity or severity of the bug, we may want to include Analysis and Customer Acceptance in our Emergency Fixes. With andon and jidoka in mind, we will want to ensure that we fix any emergency issue immediately. This is not always possible, however. The customer may decide to delay the fixing of an issue for whatever reason. This leads us to only needing a single pipeline for Emergency Fixes, letting us set our limit to one.

We can easily add an Emergency Fixes pipeline to our kanban system, placing it directly underneath our existing WIP pipeline. This special pipeline can be designated with a name, color code, or other marks as needed.

If you are supporting production releases, you may also need to include a Delivery queue specifically for emergency fixes. This would allow multiple fixes to be compiled into a single patch release. There are other configurations to this, of course. As always, you will need to find what your specific team needs and create your process to suit.

Where Do We Go From Here?

With an Emergency Fixes pipeline in place, our kanban system is now set up to handle just about every situation that we will encounter. However, this does not mean that our system is perfect or truly complete. No process, no matter how well defined it is, is worth anything if the people running the process do not believe in it. I've said it before and I'll continue to say it - never stop improving your process. Always be mindful of waste, friction, smells, problems or whatever you want to call it. Inspect, adapt and continuously improve your process. Perfection is a journey, not an end-goal.

Stay tuned to my Adventures in Lean series, as I continue to explore the various aspects of lean software development in my own team and company culture.

In part 2 of my Kanban in Software Development series, I talked about completing a kanban board with queues, order points and limits. We saw how to take a complete development pipeline and work with a team, its processes and its bottlenecks. In the end, we had a kanban board that could easily represent the processes of the fictional team that we outlined.

One of the questions that I've often asked about a kanban board is how anyone would know when work in one column is done and ready to be pulled into the next column. For example - if a kanban card is sitting in the Analysis column, how does a developer know when that card is done so that they can pull it into Development and start coding it? I found the answer to this question when I was at the Kaizen Conference in October. Jef Newsom did a workshop on kanban and we ended up with this same question, and a solution.

A Pipeline for Analysis - WIP and Done

To facilitate the visualization of the difference between work in progress and work that is ready to be pulled to the next column, we can use the concept of a pipeline and split our existing queues into a WIP and Done step. For example, we want developers to pull work from the Analysis queue into the Development pipeline. We can show which cards are ready to move by splitting Analysis into sub-columns of WIP and Done.

When an Analyst is ready for work, they would pull from the Backlog into the Analysis / WIP column. When the analysis work is done and the card is ready to go into development, the card would be moved into the Analysis / Done column. Since we are wanting to maintain the concept of a queue for the overall Analysis column, we have create the WIP and Done subdivisions as a pipeline (noted by the dashed line). This allows us to keep our order point (3) and limit (5) in place for Analysis, and know what work is ready to be pulled into Development.

Applying Pipeline per Queue Across The Board

Not every queue needs to be a pipeline.

Consider the Backlog - the customer is placing the prioritized list of features in this column. The cards in this column exist so that the analysts will know what work needs to be done - not because any work needs to be done in this column, explicitly.

The Delivery column may not need a pipeline, either. If the delivery process is composed of sending an installer package to the customer, then there is no real work to be done in this column aside from sending that package. However, if there is some specific integration work (say, changing a web.config file) that needs to be done, we could include a WIP and Done pipeline for delivery. For this simple example, we'll say that there is no configuration change needed. Let's assume that the installation package changes all the needed configuration files based on user input.

With all of this in mind, we can apply our WIP and Done pipeline to the Analysis and Customer Acceptance columns.

Alternative Visualizations

There are other ways of visualizing WIP vs Done cards for a given column, of course. For example, you could forgo the pipeline idea and simply add a queue between Analysis and Development. This may require you to adjust your order points and limits between analysis and development - at least, where those order points and limits apply (Analysis vs. the queue between Analysis and Development). You could also split the column horizontally instead of vertically, creating either the top or bottom half as the WIP with the other being Done. Or you could just note the status on the kanban card itself. I'm sure there are a number of other ways to show this information, as well. The point is that the pipeline visualization that I'm showing here is not the only way. Find what works for you.

Where Do We Go From Here?

We have another tool in our belt, now. If need be, we can visualize the WIP vs work Done for a given queue, allowing us to see when we can pull work forward. But, like all tools in our belt, it is not *the* answer and this additional visualization may not be necessary for your team.

If your team is small or has great communication, you may not need any special distinctions to show work in progress vs work ready to be pulled. You could rely on the daily standup for people to report when they are done, or do it ad-hoc - when someone finished a card, they announce it to the team immediately. In a larger team, though, it may become necessary to have some visual distinction between work in progress and work completed for a given column.

Small teams might get away without it; larger teams might need it; its up to your team to decide. The key is not to apply these ideas as blanket rules that must be followed, but to allow the individual project and team to decide what is right for them. And as always, allow the process to change when it needs to. Always inspect, adapt and continuously improve.

In Part 1 of Kanban in Software Development, I introduced the concepts of kanban boards and pipelines. I also showed a very simple example of creating a pipeline for our development process. However, there were some obvious limitations in what I showed. The reality of software development is much more complicated than three simple steps (Analysis, Development and Testing). A software development team or company is going to have more to do than just these things, and there is usually a need for some team members to be cross-functional. Some team members will have to do development and testing, or analysis and development, or documentation and delivery, or any other combination of steps involved in creating software. In this post, I'll address these issues, creating a more complete pipeline and finishing our kanban board.

Working In A More Complete Pipeline

To create a more complete kanban board, we need more than just a three step pipeline. We need to allow for a fully functional team - developers, analysts, testers, technical writers, and others. We also need to allow the different team members to work on different parts of the system, as work is needed. The end goal is to enable the system to flow through the process and to ensure the work is "done done" before it goes to the customers.

For a more complete software development pipeline, let's use the following columns: Backlog, Analysis, Development, Documentation, Testing, Customer Acceptance, and Delivery. We can put together a pipeline diagram that follows these steps.

Now, let's assume that we have the following team (ignoring project managers, customer representatives, etc, for now): 6 developers, 2 business analysts, 3 test automation engineers, and 3 technical writers. Given this team, we would not be able to make a feature flow through this pipeline. We would have developers sitting around, waiting for work from the analysts. And, our documentation writers and test lab people would probably be pulling his hair out from boredom then pulling their hair out from too much work, in an unbreakable cycle.

Fortunately, we can account for the team makeup and the potential bottlenecks by introducing the concept of order points and limits that we saw in the grocery store, and by creating queues and multiple pipelines to be worked.

The Real World - Multiple Pipelines and Limits

In most software development efforts, it's unreasonable to expect an entire team to work on only one feature at a time. Most development managers want to maximize the throughput of development by working on tasks in parallel. Given this desire, we'll divide up our developers into three teams of two developers each. This development team division should allow three features to be developed at the same time. Since we want to work on three features at a time, we will need three pipelines for work.

These three pipelines constitute our first limit - we can have a maximum of three features in development at any given time. This limit is noted by putting a "3" in the upper right hand corner of the development column header, as shown above.

Having three development pipelines puts us in a tricky situation, though. We have very few business analysts compared to developers - even with our developer teams, we have less than one analyst per developer team. Fortunately, development work often takes longer than analysis. We can use this knowledge to our advantage and let the analysts work slightly ahead of the developers, creating a queue of work to be done.

Handling Bottlenecks - Queues, Limits and Order Points

If all three development teams happen to finish at the same time and need more work, we would need a minimum of three features that are ready to be worked. However, since we know that requirements change regularly, we don't want to get too far ahead of the developers. With this in mind, we can introduce an Analysis order point of three (the number of development teams) and limit of five. This gives the analysts the ability to work ahead of the developers and also makes them responsible for keeping work available for developers.

For an order point we'll introduce the number into the upper left hand corner of a column header, and we'll continue using the upper right hand corner to specify our limits.

Since we are now dealing with potentially more work in analysis than development, it seems we would have to increase our pipelines to five. This is not desirable, though, since we only have three development teams. What we will do, instead, is restructure the pipeline and turn the analysis column into a queue.

Since Analysis is now a queue, there does not seems to be a need for Backlog to be a step in a pipeline, either. The backlog is simply the list of features that the customer is expecting to be done next. Therefore, we will also turn the backlog into a queue - this time, with a priority (top of the board is highest priority) allowing the customer to tell us which specific feature should be worked on next. We will also want to keep the backlog column limited, to prevent the team from having too much information to think about. Since we only have two analysts on our team, it seems appropriate to keep at least two features in the backlog column at all times. With this in mind, we can safely set a backlog order point of two and limit of five (enough to keep the analysis column full).

The changing of Backlog into a queue has no made our Development column the first step in our actual pipeline.

Completing The Pipeline - Aggregate Limits and Work Cells

The next few column - Documentation and Testing - both have an easy amount of team members to deal with. There are three technical writers on our team, and three testing personnel. This distribution lets us keep the pipeline in tact between Development, Documentation and Testing, allowing us to set the same limit as Development (three).

With all three of these columns having the same limits, and with each column being properly staffed so that three pipelines could run at the same time, it makes sense to combine the team members from these three columns into a single workcell. If we consider all four team members (2 developers, 1 tech writer, 1 tester) as a team and allow them to work together as a team, we can aggregate the limits of the columns in the pipeline. We can also create a consolidated name for this pipeline - work in progress.

This consolidation can be shown by creating a parent / child header with the limit shown in the parent. We will also use a dashed lines between the columns of the pipelines. The combination of these two details will show us that we are dealing with a pipeline, and how many pipelines are allowed to flow, simultaneously.

By aggregating the pipeline limits, we allow the workcell for a given feature to focus exclusively on that feature. The development staff, technical writers, and test lab personnel will all be working on the same feature, allowing them to more easily share information between themselves. This will prevent the team members from having to switch back and forth between subjects, reducing cognitive load and allowing for greater quality to be attained in the individual feature.

Completing The Kanban Board - Customer Acceptance and Delivery

If the customer is on-site (co-located with the team or close enough to meet every day), then it may be possible to aggregate the Customer Acceptance process into the Work In Progress pipeline. If you can do this, you should. Getting immediate feedback from the customer, while work is still fresh in you mind, is critical to the quality and success of that work. What's more - you may not need this explicit column if you have the customer working with you every day.

Unfortunately, we don't always have the luxury of on-site customers. We may only have the customer around at specific timer intervals or only on request. In either of these cases, we have to account for the bottleneck of Customer Acceptance.  Additionally, the customer may not want to get delivery of individual features. They may want to wait for a quarterly release, or some other regularly scheduled release. Once again, we have to account for this bottleneck. We can apply the same principles that we used for Backlog and Analysis here, and create some appropriate order points limits.

Let's say that our customer wants to do Customer Acceptance testing once a week and wants a Delivery once every calendar quarter. To accommodate this, we can set the Customer Acceptance column as a queue with a 1 week limit. We can also set the Delivery column as a queue with a 1 quarter limit. Setting these limits puts a direct responsibility on the customer. If they cannot pull the features through these columns on or before the specified limits, then the entire system could grind to a halt. It's important to educate the customer in what they are committing to, and ensure that they can fulfill their obligations. This fulfillment may mean that they assign more than one person or group of people to the task of Customer Acceptance and accepting Delivery. Whatever the solution is, the customer has responsibilities to meet.

With Customer Acceptance and Delivery specified, our completed kanban board would look like this:

Put It In Action - A Kanban Process Is Never Truly "Complete"

Now that we have clearly defined our Kanban process and visualized it through our Kanban board, the next steps is to start using it! Start working through this process, pull value from the end of the process and allow work to flow through the pipeline. Respect the order points and limits, and above all, look for problems in the process and fix the process when you need to.

Perhaps you have too few or too many items in one of your queues - adjust the limits and order points. Perhaps the test lab is now a bottleneck - take them out of the pipeline and change them to a queue. There are many possible problems and many possible solutions. The key is to be aware - inspect and adapt and hold regular retrospectives - kaizen your process and continuously improve.

Where Do We Go From Here?

No process is perfect. Anyone that tells you otherwise is selling something. A customer may find a bug during Customer Acceptance; an issue makes it past all of our QA processes and is found out in production; or there's a feature that has a sudden priority over any other feature currently being worked. But our current kanban process doesn't address the natural problems that occur during a software package's lifetime. To address this properly, we'll need to employ the lean tools of Andon and Jidoka, and we'll also need to decide how to visualize this on our kanban board. These issues, and possibly more, will be addressed in another installment of Kanban in Software Development.

In the world of Scrum, XP and other forms of Agile software development, many teams use visual control systems to outline the various steps that software goes through during development. These boards are known by various names -  Scrum boards, card-boards, task-boards, swim lanes, and probably a few other names that I'm not aware of at the moment. Whatever you call it and whatever agile creed you live by, the primary use of these boards is the same all around - information radiation. Anyone can look at the board at any given moment in time, and know where in the development process a given card is. If you're doing iterations or sprints, the board also tells you where you are in that time box - if you're ahead, behind, or on time. The far left column - the iteration backlog - will be filled with cards at the beginning of the iteration. Over the coarse of the iteration, cards will be pushed through each of the columns until they are in the done column. The goal is for every card to be "done done" by the end of the iteration, with a set of features that is now deliverable to the customer.

Kanban Boards

Visual management tools are very common in agile shops, and for good reason - they work very well. It should come as no surprise, then, that kanban software development also employs various visual management tools, including a kanban board.

On the surface, there isn't much difference between an average task board and a kanban board. Each of these boards has various columns that represent the stages that a card needs to go through before it is considered done. The real difference in a kanban board, is not the board itself. The board is just a visual indicator, the same as any task board, and the intention is still to get the cards to the "done done" state - that is, delivered to the customer so that they can use the features from that card. The real difference is how the process is approached - by pulling value through the system.

Kanban Pipelines

When dealing with a kanban process and visualizing it into a kanban board, the various steps that a card goes through is often called a pipeline. A single card starts at one end of the pipe and flows through to the other end. This flow is enabled via the pull system that happens at the end of the pipe.

In the grocery store example from my previous post on pulling value, the pipeline would would likely include the store shelf, the store back room, the warehouse, the supplier and the product creator.

A Simple Software Development Pipeline

A software development pipeline works the same way as the grocery store pipeline. In this case, though, the product flowing through the pipe is likely to be a feature of the software package.

Consider the following three columns in a simple pipeline for software development: Analysis, Development and Testing. When a customer requests a given feature for a software product, they want to pull that feature out of testing so that they can start using it.

Once that feature has been moved out of Testing and the customer is ready to pull the next feature out, there isn't anything to pull. At this point, the Testing people would then try to pull the next feature out of Development.

And the same pull happens from Analysis to Development.

In the end, we have created a pipeline for how our development process works. The work that is done flows through that pipeline based on how often the customer wants to pull features out. As one feature exits the pipeline, another feature can be added into the pipeline.

The key to all of this is, again, pulling the features through the system.

Where Do We Go From Here?

I've briefly shown how we can take three steps and produce a simple pipeline for work to flow through. There is more to software development than just Analysis, Development and Testing, though. We also have to consider team size and makeup, parallel work, and other constraints. In the next entry of Kanban in Software Development, we'll flesh out a more complete pipeline and take the next steps to show how to complete our Kanban board, enabling our customers to pull features out of our development process.

Before I start talking about how our team is going about our implementations of Lean and Kanban, I wanted to start by outlining my current understanding of what kanban is. I'm hoping that this will set the ground work for the rest of my Adventures in Lean series, and implementing Kanban in a Scrum shop.

Groceries, On And Off The Shelf

The next time you're in a grocery store looking at a shelf stocked full of products, take note of the little stickers that adorn the shelf just below where the product is placed. This sticker is usually crammed full of information - some of it useful to you, the consumer, and some of it not useful to you. So why is all of that information there? Who is getting any value out of that information? The answer is surprisingly simple - the people that stock the shelves. When the supply of good on the shelf is running low or is empty the information on those stickers tells the stock-persons what to put back on that shelf. This person is then able to create a pick-list of goods to retrieve from the back of the store so that they can restock the shelves.

Now consider an extended example of more than just the grocery store. When you, the consumer, take an item off the shelf, you have created room for one more item to be placed on the shelf. The stock-person sees the sticker in that space, goes to the back of the store to retrieve the item and places it on the shelf where the space is. At this point, there is another person paying attention to how much is actually in storage in the back of the store. When the stock-person grabs an item from the back of the store, the back-room person sees that space and determines whether or not they need to order more of those items from the warehouse. When the back-room person orders items from the warehouse, the warehouse workers check to see if they need order more of those items from the supplier. When the warehouse orders those items from the supplier, the supplier checks to see if ... and on and on until we finally get to the point where the products are being made - the manufacturer or farm or whatever the ultimate source of supply actually is.

What Is Kanban?

This simple act of seeing that a space on a shelf needs to be filled, and filling it, is the core of what kanban is. Quite literally, a kanban is a sign or signal. In more conventional terms, though, it is a sign for action that must be taken to replenish the empty slots on the shelf of the grocery store, the back room, the warehouse, etc.

From Wikipedia:

"The Japanese word kanban (pronounced [kambaɴ]) is a common everyday term meaning "signboard" or "billboard" and utterly lacks the specialized meaning that this loanword has acquired in English. According to Taiichi Ohno, the man credited with developing JIT, kanban is a means through which JIT is achieved."

When a consumer takes an item off the shelf, the process of pulling products - pulling value, really - from the upstream suppliers begins. It's the pull of kanban that makes it such a powerful system. We let the customer pull the items they want which drives the rest of the pull system. If no one takes the item off the shelf, there is no need for the stock-person to put another item on the shelf, and no need for the store to order more from the warehouse, etc. Think of it as a form of Demand-And-Supply instead of Supply-And-Demand. The customer demands a product, the grocery store supplies it. The store demands the product, the warehouse supplies it, and on and on up the stream.

What Is An Order Point?

When a space is empty on a shelf, a stock-person may not immediately fill it. In fact, the stock person may wait until there are several spaces on that part of the shelf before filling them. On this shelf, the maximum number of empty spaces allowed is the order point. For example, if the shelf has three empty spaces and the order point is set at three, the stock-person knows that they need to replace the items on the shelf soon. If the number of empty spaces goes up to four, the stock-person knows that they need to replace the items on the shelf now.

Order points can be specified in a few basic ways:

• Maximum number of empty spaces needing to be filled
• or Minimum number of products on the shelf

I'm sure there are other ways, as well. These are the two that I've seen the most often, though.

Each area of the grocery store is going to have it's own set of order points. The shelves that consumers pull from will probably have a very low order point - may two or three items missing. The storage area of the store will probably have a larger order point - two or three cases missing. On up the supply stream, the warehouse may have a larger order point of two or three pallets, and on and up the stream the order point may grow larger.

In the grocery store, the kanbans that adorn the shelves often have the order point printed directly on them. This gives a stock-person the knowledge they need, when they need it, and prevents them from having to remember the order points for all the products in the store.

What Is A Stock Limit?

When a shelf at the grocery store is full of products - there is no space left to put anything else - that shelf is full. However, the individual products on that shelf may not be at their stock limit. A stock limit is the maximum number of a given item that can be stocked at a given time - wether that stock is on the shelf or is in the storage area of the store, or wherever it is. If a shelf has a stock limit of five, for a given product, then there should be no more than five of that product on the shelf. Both the shelf and storage area have their own stock limits. It's these stock limits that prevent the store from being overrun with too many of one product, and not enough of another product. 

Like order points, the kanbans that adorn grocery store shelves often have the stock limit printed directly on them. This tells the stock-person when to stop putting items on the shelf without them having to remember the limits for all the products in the store.

How Does This Apply To Software?

I'm not going to give away the farm just yet. Moving forward, though, I will be using the terms Kanban, Order Point, and Stock Limit (or just Limit). I wanted to get these core terms defined up front, so that they will make sense in the context of what is still to come.

Stay tuned for the next entry in my Adventures In Lean!